Client Portal Reduced Email Volume by 85% and Improved Satisfaction

An event production company was drowning in 200+ client emails per event. We built a client portal where vendors, clients, and staff could access timelines, contracts, and updates in real-time. Email volume dropped 85%, client satisfaction scores increased from 7.8 to 9.3, and the team could manage 40% more events.

The Solution

DAMIEUS built a client portal where vendors, clients and staff can access timelines, contracts and updates in real time. Everyone looks at the same information instead of asking for it. Email volume dropped by 85%. Client satisfaction scores rose from 7.8 to 9.3, and the team can manage 40% more events.